Enterprise Service Feedback Form

Name

Contact Number

Email Id

Company name

Current Bandwidth Plan

Name of Microscan Representative

1. Service Quality

Overall, how satisfied are you with the quality of Microscan services?

Very Satisfied

Satisfied

Neutral

Dissatisfied

How would you rate the reliability of our services?

Excellent

Good

Average

Poor

2. Customer Support

How satisfied are you with the responsiveness of our customer support?

Very Satisfied

Satisfied

Neutral

Dissatisfied

How satisfied are you with the resolution time of your service-related issues?

Very Satisfied

Satisfied

Neutral

Dissatisfied

3. Billing and Revenue Assurance

How clear and understandable are our billing statements?

Very Clear

Clear

Neutral

Unclear

How satisfied are you with the responsiveness of our revenue assurance executive?

Very Satisfied

Satisfied

Neutral

Dissatisfied

4. Product/Service Offering

How satisfied are you with the responsiveness of our sales executive?

Very Satisfied

Satisfied

Neutral

Dissatisfied

How satisfied are you with the delivery of our services in meeting your business needs?

Very Well

Well

Neutral

Not Meeting

5. Communication and Updates

How satisfied are you with the frequency of communication from our team regarding service updates, maintenance, and other changes?

Very Satisfied

Satisfied

Neutral

Dissatisfied

6. Overall Experience

Would you like to recommend our services to others?

Yes

No

Would you like to upgrade your current bandwidth?

Yes

No

7. Improvement Areas

What areas do you think we can improve upon to better serve your business needs?

8. Testimony Feedback

Could you share a few lines about your experience with Microscan?

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